1. The agreement
These terms govern work between Web Design Manchester ("we", "us") and you, the client. Each project is defined by its written quote, which sets out scope, price and timeline. The quote plus these terms is the whole agreement, if we promise something extra, we'll put it in writing.
2. Quotes and payment
- Quotes are fixed for the scope described and valid for 30 days.
- Standard terms: 50% deposit to begin, 50% on completion before launch. Larger projects may be split into phases, each quoted fixed.
- Changes to scope are quoted separately before any extra work begins. No surprise invoices.
- Invoices are payable within 14 days. Late payment may pause work and, where necessary, attract statutory interest.
3. Your responsibilities
- Provide content, feedback and approvals promptly, timelines assume responses within 5 working days.
- Ensure you have rights to any materials you supply (photos, logos, text).
- Review and approve work at sign-off stages; approval moves the project forward.
4. Ownership
- On full payment, you own the website: design, content we created for you, and code, along with your domain and data.
- We may use open-source components under their own licences, and we retain rights to our pre-existing tools and know-how.
- We may show completed work in ourportfoliounless you ask us not to.
5. Hosting and maintenance
-
Hosting
andmaintenancerun on rolling monthly terms; either side may cancel with 30 days' notice.
- We target 99.9% uptime but cannot guarantee uninterrupted service, the internet is occasionally the internet.
- On cancellation we hand over files, databases and DNS cleanly. No hostages.
6. Warranties and liability
- We fix defects in our work reported within 30 days of launch, free.
- We don't guarantee specific search rankings, traffic or revenue, anyone who does is guessing on your invoice. We do guarantee the measurable engineering standards stated in your quote.
- Our total liability for any claim is capped at the fees paid for the project concerned. Nothing in these terms excludes liability that cannot legally be excluded.
7. Termination
Either side may end a project in writing. You pay for work completed to date; we hand over everything you've paid for. Deposits cover work already done and are non-refundable once design has begun.
8. General
These terms are governed by the law of England and Wales. If any clause is found unenforceable, the rest survive. Questions? hello@webdesignmanchester.io, we'd genuinely rather clarify now than argue later.